Data Protection & Privacy
bt baje Privacy Policy — Your Data, Handled With Care
At bt baje, protecting the personal information of every player is a core operational priority. This Privacy Policy explains in plain, formal English exactly what data we collect, why we collect it, how it is stored and used, who it may be shared with, and what rights you hold over your own information. We encourage you to read this document before creating an account or using any bt baje service.
Key Commitments
Privacy Principles We Follow at bt baje
End-to-End Encryption
Every page and transaction on the bt baje platform is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are transmitted over encrypted channels at all times.
Data Minimisation
bt baje collects only the data that is strictly necessary to operate the platform, verify your identity, process payments, and comply with applicable legal obligations. We do not collect data beyond what is required for these purposes.
No Data Selling
bt baje does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is used exclusively to operate and improve the bt baje platform and your experience on it.
Secure Storage
Personal data held by bt baje is stored on access-controlled, encrypted servers. Access to player data is restricted to authorised personnel only and is subject to strict internal access policies and audit logging.
Your Rights Respected
You have the right to access, correct, and request deletion of your personal data held by bt baje, subject to legal retention requirements. Requests are handled by the bt baje support team within 30 days of receipt.
Breach Notification
In the unlikely event of a data security breach affecting your personal information, bt baje will notify affected players without undue delay and will take immediate remediation steps to contain and investigate the incident.
Section 1
Data We Collect
bt baje collects personal data from players through multiple channels: directly from you when you register an account, make a deposit, contact support, or participate in a promotion; automatically through your use of the platform; and from third-party verification and payment service providers where necessary to operate our services.
1.1 Registration and Identity Data
When you create a bt baje account, we collect the following information: your full legal name, date of birth, residential address (including city, district, and postal code), email address, and mobile phone number. This information is required to establish your account, verify your identity, confirm your age (18+), and maintain accurate records in compliance with applicable standards.
1.2 Identity Verification (KYC) Documents
To process your first withdrawal and at any point when bt baje determines that enhanced verification is necessary, we may request copies of government-issued identity documents such as your National ID Card, passport, or driving licence. We may also request proof of address such as a recent utility bill, bank statement, or mobile financial service (bKash, Nagad) account statement. These documents are retained securely and used solely for identity and address verification purposes.
1.3 Financial Transaction Data
bt baje records all financial transactions associated with your account, including deposit amounts, withdrawal requests, transaction reference numbers, and the payment channels used (e.g., bKash, Nagad, Rocket, Upay). We do not store full payment credentials such as full mobile wallet PINs or full bank card numbers. Transaction data is retained as part of our financial record-keeping obligations.
1.4 Gaming Activity Data
The bt baje platform automatically records your gaming activity, including the games you play, wager amounts, bet outcomes, session duration, bonus usage, and wagering progress. This data is used to operate the platform correctly, settle bets accurately, identify problem gambling patterns, and improve the overall player experience.
1.5 Technical and Device Data
When you access bt baje, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, pages visited within the bt baje platform, and session timestamps. This data is collected to ensure platform security, detect and prevent fraud, and analyse platform performance.
1.6 Summary of Data Categories
| Data Category | Examples Collection Method | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, address | Account registration, KYC, age verification |
| KYC Documents | National ID, passport, utility bill | Identity & address verification, withdrawal processing |
| Financial Data | Transaction amounts, payment channel, reference numbers | Payment processing, anti-money laundering, record-keeping |
| Gaming Activity | Wagers, game history, session duration, bonuses | Platform operation, bet settlement, responsible gaming monitoring |
| Technical Data | IP address, browser, device type, session logs | Security, fraud detection, platform performance |
| Communications Data | Support chat transcripts, email correspondence | Customer support, dispute resolution, quality assurance |
Section 2
How We Use Your Data
bt baje processes personal data only for defined, lawful purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The following sets out the primary purposes for which your personal data is used on the bt baje platform.
2.1 Account Management and Platform Operation
Your registration data is used to create and maintain your bt baje account, authenticate your identity each time you log in, allow you to deposit and withdraw funds, and provide access to all games and services available on the platform. Without this data, we cannot operate a personalised, secure account for you.
2.2 Identity Verification and Age Confirmation
bt baje is an 18+ platform. We use your date of birth and KYC documents to verify that you meet the minimum age requirement before any withdrawal is approved. Age verification is a mandatory step that cannot be waived. We may also use verification data to confirm that you are who you say you are and that you are not operating a duplicate or fraudulent account.
2.3 Payment Processing
Financial transaction data is processed to credit your account with deposits made via bKash, Nagad, Rocket, or Upay; to process your withdrawal requests to your registered payment method; and to maintain an accurate and auditable record of all financial movements on your account. bt baje shares the minimum necessary financial data with payment processing partners to complete these transactions.
2.4 Fraud Prevention and Security
Technical data including IP addresses, device fingerprints, and session logs is analysed by bt baje's security systems to detect and prevent unauthorised access, account takeover attempts, multi-accounting, bonus abuse, money laundering, and other fraudulent activity. Where suspicious activity is detected, the affected account may be suspended pending investigation.
2.5 Responsible Gaming Monitoring
Gaming activity data is monitored to identify patterns that may indicate problem gambling behaviour, such as rapidly escalating wager sizes, chasing losses, or unusually long session durations. This monitoring enables bt baje to reach out proactively to players who may be at risk and to apply self-exclusion or deposit limit measures where requested or where risk indicators are high. For more information, visit the Responsible Gaming page.
2.6 Customer Support
When you contact bt baje support via email or live chat, the information you provide — including your account details and the content of your query — is used to respond to your request, resolve disputes, and improve the quality of our support service. Support communications are retained for a defined period for quality assurance and dispute resolution purposes.
2.7 Legal and Regulatory Compliance
bt baje retains and processes certain categories of personal and financial data as required to comply with applicable anti-money laundering obligations, financial record-keeping requirements, and any lawful requests from competent authorities. We process data in this context only to the extent required by the applicable legal obligation.
2.8 Platform Improvement and Analytics
Aggregated, anonymised technical and gaming activity data is used to analyse platform performance, identify popular games, optimise load times, and improve the overall user experience. This analytics data does not identify you personally and is not shared with third parties for their own purposes.
Section 3
Data Sharing & Disclosure
bt baje does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
3.1 Payment Service Providers
To process deposits and withdrawals, bt baje shares the minimum necessary transaction data with mobile financial service providers including bKash, Nagad, Rocket, and Upay. The data shared is limited to what each provider requires to identify the transaction and credit or debit the correct account. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.
3.2 Identity Verification Partners
bt baje may use third-party identity verification services to cross-check KYC documents submitted by players. These partners receive only the data required for the specific verification check and are contractually prohibited from using that data for any other purpose.
3.3 Game Technology Providers
bt baje's gaming platform is powered in part by third-party game studios and platform technology providers, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive certain technical data (such as a pseudonymous player identifier and session tokens) to deliver their games within the bt baje environment. They do not receive your full name, payment details, or contact information.
3.4 Legal Obligations and Competent Authorities
bt baje may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, where disclosure is necessary to prevent or investigate suspected fraud or money laundering, or where disclosure is required in connection with legal proceedings. In such cases, bt baje will disclose only the data that is required by the applicable legal obligation and will, where lawfully possible, notify the affected player of the disclosure.
3.5 Business Transfers
In the event that bt baje undergoes a merger, acquisition, or sale of all or a material part of its assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. In such circumstances, bt baje will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this Policy, and will notify affected players before their data is transferred under materially different terms.
Section 4
Cookies & Tracking Technologies
The bt baje platform uses cookies and similar tracking technologies to ensure the website functions correctly, to keep you securely logged in, and to gather anonymised analytics data about how the platform is used. This section explains what cookies are, which types bt baje uses, and how you can manage your cookie preferences.
4.1 What Are Cookies
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login session status, and certain account settings — so that you do not have to re-enter this information on your next visit. Cookies do not contain executable code and cannot access other data stored on your device.
4.2 Types of Cookies Used by bt baje
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Strictly Necessary | Maintain your login session, enable secure access to your account, prevent cross-site request forgery | Session (deleted on browser close) |
| Functional | Remember your language preference, display settings, and last-visited game category | Up to 30 days |
| Analytics | Collect anonymised data on page views, session duration, and feature usage to improve platform performance | Up to 12 months |
| Security | Detect suspicious login patterns, flag unusual device changes, support fraud prevention systems | Up to 90 days |
4.3 Managing Cookies
You may control and manage cookies through your browser settings. Most modern browsers allow you to view the cookies stored on your device, delete individual cookies, block cookies from specific websites, or block all cookies entirely. Please note that disabling strictly necessary cookies will prevent you from logging into your bt baje account and using the platform's core features. Disabling functional cookies may affect the personalisation of your experience. Disabling analytics cookies will not affect your ability to use the platform.
4.4 No Cross-Site Tracking
bt baje does not use tracking pixels, web beacons, or third-party advertising cookies to track your browsing activity outside of the bt baje platform. The analytics cookies used by bt baje are limited in scope to activity within the bt-baje.com domain and are not shared with advertising networks.
Section 5
Data Retention
bt baje retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and financial record-keeping obligations. The following retention periods apply as a general guide.
5.1 Active Account Data
While your bt baje account is active, all registration data, gaming activity records, and transaction history are retained in full. This data is necessary to operate your account, settle any outstanding disputes, and comply with our ongoing obligations.
5.2 Post-Closure Retention
Following the closure of a bt baje account — whether at your request or by bt baje — the following retention periods apply:
- Identity and KYC documents: Retained for a minimum of 5 years from the date of account closure to satisfy anti-money laundering record-keeping requirements.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping practice.
- Gaming activity logs: Retained for a minimum of 3 years from account closure for dispute resolution and responsible gaming audit purposes.
- Support communications: Retained for 2 years from the date of the last communication, unless the matter is subject to an ongoing dispute or legal proceeding.
- Technical and device data (logs): Retained for up to 12 months from the date of collection, unless retained for longer as part of a fraud investigation.
5.3 Deletion After Retention Period
Once the applicable retention period has expired and there is no outstanding legal, regulatory, or dispute-related reason to retain the data, bt baje will securely delete or anonymise the personal data in question. Anonymised data (from which individual identity cannot be recovered) may be retained indefinitely for aggregated analytics purposes.
Section 6
Data Security Measures
bt baje employs a layered approach to data security, combining technical controls, operational procedures, and staff training to protect player data against unauthorised access, loss, misuse, or disclosure. The following describes the primary security measures in place.
6.1 Encryption in Transit and at Rest
All data transmitted between your device and the bt baje platform is encrypted using 256-bit TLS (Transport Layer Security). Personal and financial data stored on bt baje's servers is encrypted at rest using industry-standard encryption algorithms. This means that even in the unlikely event of unauthorised physical access to our storage infrastructure, the data held therein cannot be read without the appropriate decryption keys.
6.2 Access Controls
Access to player personal data within bt baje's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the categories of data required to perform their specific job functions. All access to personal data is logged and subject to periodic access review. Administrative access to production systems requires multi-factor authentication.
6.3 Infrastructure Security
The bt baje platform is hosted on access-controlled server infrastructure protected by firewalls, intrusion detection systems, and regular security patching. Network traffic is monitored continuously for anomalous patterns that may indicate an attempted breach or denial-of-service attack.
6.4 Your Responsibility
While bt baje takes comprehensive measures to protect your data on our side, the security of your account also depends on the steps you take to protect your own login credentials. You should use a strong, unique password for your bt baje account, never share your login details with anyone, and contact bt baje support immediately at [email protected] if you suspect that your account has been accessed without your authorisation.
6.5 Incident Response
bt baje maintains a formal incident response procedure for data security events. In the event of a confirmed data breach that poses a risk to the rights and freedoms of affected players, bt baje will notify affected players without undue delay, describing the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
Section 7
Your Privacy Rights
As a bt baje player, you hold a number of rights in respect of the personal data we hold about you. bt baje is committed to honouring these rights in a timely and transparent manner. Requests relating to your privacy rights should be submitted by email to [email protected], clearly stating your account username and the nature of your request. bt baje will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.
7.1 Right of Access
You have the right to request a copy of the personal data that bt baje holds about you, together with information about the purposes for which it is processed, the categories of data concerned, and the retention periods that apply. bt baje will provide this information in a clear, structured format.
7.2 Right to Rectification
If any of the personal data that bt baje holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Please note that certain data — such as your registered name and date of birth — cannot be amended without re-verification of your identity, as these fields are used for KYC and age verification purposes.
7.3 Right to Erasure
You may request that bt baje delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the basis for processing), or where the data has been processed unlawfully. This right is subject to bt baje's legal obligation to retain certain categories of data for the minimum periods described in Section 5. Where a deletion request cannot be fulfilled in full due to a legal retention obligation, bt baje will explain which data must be retained and why.
7.4 Right to Restriction of Processing
In certain circumstances — such as while the accuracy of data is being contested, or where you have objected to processing — you may request that bt baje restricts its processing of your personal data to storage only, pending resolution of the relevant issue.
7.5 Right to Data Portability
Where bt baje processes your personal data on the basis of your consent or in performance of a contract with you, and that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
7.6 Right to Object
You have the right to object to the processing of your personal data for purposes of platform analytics or any other processing carried out on the basis of bt baje's legitimate interests, where you believe your individual rights and interests override those legitimate interests. bt baje will cease processing on this basis unless it can demonstrate compelling legitimate grounds that override your interests.
Section 8
Policy Updates & Contact
bt baje reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to the platform's features and data practices, changes in applicable legal or regulatory requirements, or improvements to the clarity and transparency of the Policy.
8.1 Notification of Material Changes
Where a change to this Privacy Policy is material — meaning it substantively affects how bt baje collects, uses, or shares your personal data — registered players will be notified by email to the address on file at least 14 days before the change takes effect. The updated Policy will also be published on this page with a revised effective date. Your continued use of the bt baje platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.
8.2 Minor and Clarificatory Updates
Non-material changes — such as corrections of typographical errors, improvements to the readability of existing provisions, or updates to contact details — may be made without prior notification. The effective date at the top of this page will always reflect the date of the most recent update, whether material or clarificatory.
8.3 Governing Language
This Privacy Policy is published in English. In the event of any inconsistency between the English version and any translated version of this Policy, the English version shall prevail.
8.4 Contact for Privacy Matters
All privacy-related queries, rights requests, and data protection concerns should be directed to the bt baje support team. bt baje does not operate a dedicated Data Protection Officer contact at this time; all privacy communications are handled by the support team, which has been trained on the provisions of this Policy and the rights it describes.
Contact email: [email protected]
Support hours: 24 hours a day, 7 days a week
Language: English
Response time: Within 5 business days for privacy queries; within 30 calendar days for formal rights requests
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